Terms & Conditions

SHOPPING INFORMATION

A: by Anna sole proprietorship operates for www.abyanna.se .
Prices include VAT at 25 % .
Delivery time is approximately 2 weeks.
If you are under 18 you must have parent or guardian permission to order with us

Unclaimed packages

For all packets that are not picked up will be charged a fee of 249 SEK . The charges reflect the costs incurred for the delivery fee , return shipping and handling. Payment terms are 30 days. If payment is delayed reminder fee of 50 SEK and interest and possible . collection charges . If you change your mind when the package was sent from us, you must pick up the package at your delivery point and send it back to us. If the package is not picked up , it will be automatically registered as non uthämtat and charged accordingly.

Security

Abyanna.se obtains the right to cancel an order if fraud is suspected.
Debit gear ( DIBS ) that all card payments go through meeting the requirements for PCI DSS

Order confirmation

When we receive your order we will send you a confirmation e -mail with information about your order . Make it a habit to always check your order confirmation so that everything looks ok , would it be any questions , please contact A: by Anna via email immediately

Transport

A: by Anna sends all their packages with Sweden Post . If goods are damaged or lost during transportation to the customer is A: by Anna debtors. However, you must notify A: by Anna timely (within 1 month) . If goods are damaged or lost when you return it , you are responsible for payment.

PAYMENT INFORMATION

A: by Anna sole proprietorship (7802154885) conducts activities for abyanna.se . The following payment terms refer to the business.
VAT of 25% is included in all prices . No charges are in addition to those in the trade list when you completed your purchase . You have the option to choose the payment method that suits you best . We offer 3 different ways to pay for your purchases . Credit card payment , invoice and payment.

Online Payment

If you choose to pay by debit card / Debit card so will be no extra charge in addition to a shipping fee of 59 kr
We currently accept only VISA, MasterCard and Diners Club . When you pay by card payment is handled by our payment partner DIBS to ensure fast and secure payment.

Some thoughts on how a card purchases go to :
– Once you have selected the products you want, and clicked through to the checkout , fill first in your personal information.
– Next select the card payment . The page is reloaded and you are forwarded to a secure page where you will get additional fields to fill in.
– Be sure that your card details are correct before clicking through to make the purchase !
– The money is reserved on your card ( meaning you can not access the money but they have not yet deducted ) .
A: by Anna Individual Firm saves NEVER any information regarding your card! All information is sent encrypted via secure servers ( SSL / HTTPS). You can ease yourself to investigate all information sent via the browser is secure by checking that the address bar begins with https:// (normal traffic goes over http://)
Abyanna.se handle personal data according to the Swedish Personal Data Act . This means that the protection of personal data under the conditions relating to the processing of those data.
Debit gear ( DIBS ) that all card payments go through meeting the requirements for PCI DSS.

Invoice

When you choose to pay by invoice , a credit report on your social security . Although a correlation between social security number and registered address is being done to ensure that the person really is who he thereof provides that up to be. This means that if you want to deliver your order to an address other than the registered address , you must specify a different delivery address . This include extra address fields in checkout step. However, the name must always be the same as the customer number! Apart from the cost of freight on 59 kr so will also service charge of 29 SEK for all invoice orders. Payment terms 14 days. Late payment fee by ( the amount allowed by law at present SEK 50) and interest at 2% per month + applicable reference rate .

ORDERS AND RETURNS

Account / payment

You can choose to great gift ideas , then select payment account . Up to 24months , you can split your payment. Account management is handled by our partner , Klarna AB. When you choose to pay by credit , a credit report on your social security . Although a correlation between social security number and registered address is being done to ensure that the person really is who he thereof provides that up to be. This means that if you want to deliver your order to an address other than the registered address , you must specify a different delivery address . This include extra address fields in checkout step. After a signed installment agreement will first invoice until next month. Minimum amount to pay per month is 50kr 

Exchanges & Returns

We at Abyanna.se obviously want you to be happy with your lot . Therefore we give you always open in 14 days . The only requirement is that the item will be returned in original condition ie that it is not used . Always enclose the original packaging and any designer tags .

To make the return / replacement

# 1 Return bag:
When you return goods to us , you should ideally use the same bag that you received the goods in.
# 2 Return Shipping :
NOTE It is you, the customer who has the financial responsibility for your return to arrive.
NOTE Normally, it takes about two weeks from the time you sent your return to us before you receive any refund. In exceptional cases, it can take up to 30 days for a refund which is the maximum time required by law .

Complaints

We guarantee that the goods you have ordered are free from defects on delivery. Should you receive a defective or wrongly supplied product , please contact Customer Service as soon as possible . It must be made within 14 days for a wrongly supplied product , and within 2 months for a claim. Course, we will pay for freight deliveries and complaints .
NOTE When a complaint a study of the product is made. Your opinions are highly valued, therefore we ask you to contact us at opinions or concerns.
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WASHING SUGGESTIONS

Always turn the garment inside out!
Some garments have imitation leather wearing. These keep the quality and looks better if not washed too often.
Tip is to place the garment in the freezer (in a bag) to get rid of smell and bacteria. Or simply hang the garment on airing.
The shirts/sweaters are printed with DTG, Direct To Garment, for a vintage look. Therefore, the dark prints become slightly lighter after washing.
Please contact us if you have questions!

SHIPPING INFORMATION

A: by Anna sends all their packages with Sweden Post. If goods are damaged or lost during transportation to the customer is A: by Anna debtors. However, you must notify A: by Anna timely (within 1 month). If goods are damaged or lost when you return it, you are responsible for payment.
Delivery time is approximately 2 weeks.

Any unanswered questions? Contact Us